FAQ

Should I install software?

No, IvoryOption™ provides a stand-alone web based solution and additional software is not necessary. After money is deposited, you can enjoy an binary options trading on the website at once.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index located at the bottom of the home page.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Colors of the rates on the trading plaform

Green indicates a higher rate than the previous trading day’s closing level. Orange indicates a lower rate than the previous trading day’s closing level.

What is the maximum investment amount?

It is 100,000 yen or 1,000$. (The currency is customer’s account setting currency).

What is an Underlying Asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What is a binary option?

A type of option in which the payoff is structured to be either a fixed amount of compensation if the option expires in the money, or depending on the asset, up to 10% return if the option expires out of the money. Binary options trading platform (also called binary options web-site) is a web-based, over-the-counter, real-time trading arena, which offers investors a way to profit from correct, short term predictions of some underlying asset (e.g., stock, commodity, currency, index) price movement by buying binary options on that asset. Binary options platforms have been growing rapidly since mid-2008.

How can I register?

Registration is extremely simple:
  1. Click on “Open Account” on the home page.
  2. Fill in the mandatory details.
  3. Submit the form.
  4. You will receive a welcome e-mail with a verification link. Click it.
  5. You’re done. Welcome to IvoryOption™ !

I have problems with the registration process. What should I do?

Please send us a note by Email or telephone or simply press the Chat with us button on the bottom right of the page.

Are payouts taxable?

IvoryOption™ customers are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

How secure is trading with IvoryOption™?

We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

What currency can I use for trading?

You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

Do I have to deposit money for registration?

No. A deposit is not required and no credit/debit card details are required in order to register for this site.

What is the registration fee?

None.

What is the minimum deposit amount?

The minimum deposit is 250 (USD/EUR/GBP), depending on the currency of your choice in your account.

What is the maximum deposit amount?

The maximum deposit amount is unlimited. The maximum transaction amount depends on the deposit method: 1. Credit card – 20,000 (USD/EUR/GBP) per transaction. You can deposit up to 20,000 per day. 2. Wire – Unlimited

Is there a minimum withdrawal amount?

Yes. The minimum withdrawal amount is 100 (USD/EUR/GBP) by credit card and 500 (USD/EUR/GBP) by wire transfer.

What is a Swift Code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

How can I cancel a withdrawal?

Even if your withdrawal request is being processed, you will still be able to discontinue the withdrawal and return the money to your account in IvoryOption™. The reverse withdrawal option is especially useful when you do not have sufficient funds in your account, but you wish to undertake other activities. In order to cancel a withdrawal please contact our customer support by either phone, e-mail or live chat.

How can I withdraw money from my account?

You can withdraw money from your account by either credit card (in case you deposited money with credit card) or wire transfer.

Deposit and Withdrawal Procedure

This policy applies to all IvoryOption™ accounts. To deposit and withdraw any funds with IvoryOption™ the following criteria must be met by each client.

Each client must submit documents authenticating their account with IvoryOption™.

  Those documents are as followed:
  1. A Photo ID. This must be government issued and can be a driver’s license, passport or residency card.
  2. Proof of address such as a utility bill. This must verify your physical or billing address in the country of your residency.
  3. If invested through credit card, then a copy of the credit card used for investment must be sent. The copy should be that of the front and back of the credit card with the middle 8 numbers of the card covered and the CVV on the back of the card should be covered as well unless there is no present signature on the back of the card, in such cases a CVV must be visible.
These documents should be scanned in clear copies and sent via email to documents@ivoryoption.com with your name in the subject line of the email.

 

Deposit procedure:

A client can invest with IvoryOption™ using multiple methods. Those methods are Credit cards, debit cards and wire transfers. IvoryOption™ is constantly working on providing our clients with additional processing and investment methods.

  Credit Cards: The credit card used for transaction with IvoryOption™ must match the name on the account. IvoryOption™ accepts Visa, MasterCard and Visa Electron.

  Wire Transfer: The minimum for a wire transfer is 500 (USD/GBP/EUR). We do not accept wire transfers for a sum below the minimum of 500 (USD/GBP/EUR) depending on the currency of your account upon registering. The wire transfer must be to the exact details which are posted on the deposit website under wire transfer. You must email a copy of the wire transfer to documents@ivoryoption.com. It can take up to 5 business days for the wire to appear in your IvoryOption™ account.

  CashU: CashU is a new anonymous way to invest with IvoryOption™. This payment method is popular in the middle east and Western Europe. Simply go to CashU website for how to invest using CashU with IvoryOption™.

Withdrawal Procedure:

IvoryOption™ finance department handles all withdrawal requests submitted. In order to process a withdrawal request, the client must send in the documents as listed above. IvoryOption™ does not charge any withdrawal fees, however, you may be charged a sum by your bank or credit card company for various transactions. Once a withdrawal request is submitted it can take IvoryOption™ up to 5 business days to process the request. Once the request has been approved please allow an additional 7-10 days for the funds to show in your account.

  Credit Card Withdrawal: All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the amount invested. Any additional funds can be withdrawn via wire transfer.

  Wire Transfer: A wire transfer withdrawal can be done for profits or accounts which have initially deposited via wire transfer.

  CashU: There is no fee for a CashU withdrawal. The withdrawal can only be done to the same CashU card. If you have any questions in regards to this policy please feel free to contact us via our live chat, email or phone.

  We look forward to assisting you in all your trading needs.

Bonus Policy

IvoryOption™ offers a number of attractive reward features to its new and regular customers. Bonuses and one time trading credits rewarded to customers are part of IvoryOption™ promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.

  If you choose to accept a bonus, you will be required to execute trades to the value of 25 times (x25) your initial bonus funds. Therefore, in order to withdraw any funds, the preceding stipulation must be fully met and fulfilled.

How can I invest?

To invest, you must choose between “call” or “put” options for a given underlying asset. Clicking on the call/put button will open an investment sheet in the same box, where you will be requested to enter the amount of the investment and to approve execution. The selection may be canceled by clicking on “X” at any time before approval of the transaction. Please note that the rate keeps updating in the investment sheet.

What return will I get if an option expires out of the money?

IvoryOption™ offers a 10% return of the investment if the option expires out of the money. When the option becomes Out of the money, refund money is automatically added to customer’s account.

What are the rates displayed in the trading boxes?

Rates are the quoted prices of the underlying assets. The rate is a live feed directly from Reuters adapted using IvoryOption™ algorithms. The rates we present in the trading boxes on our home page are those at which IvoryOption™ is willing to sell the following options.

What is the expiration rate?

The expiry rate is the level of the underlying asset at the time of expiry of the asset according to Reuters. This is the determining level if the option has expired in-the-money or out-of-the-money. A different expiry rate is determined for each underlying asset.

What is the expiration time?

The expiration time is the time and date at which an option expires.

Why do the rates continue to change before I make a decision?

IvoryOption™ deals are dependent on the markets, which are dynamic and change all the time. The fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing engine. This is why rates and premiums may change all the time. For your convenience, we developed the currency rates table which displays market data in real time and can give you an indication as to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.

Why am I not able to make a trade?

  1. All our assets are available during market trading hours. Outside the market trading hours, the asset will not be displayed in IvoryOption™.
  2. Another reason could involve a lack of sufficient funds in your account.
  3. If none of the above answers your question, please contact us via email at: support@ivoryoption.com or through our customer service phone numbers in your region(located under “contact us“).

What is Rollover?

Rollover is a powerful stop loss strategy that allows you to postpone the expiry of your option.  When the market disagrees with you, that is – when it looks as though your prediction is not going to be on target by the upcoming expiry date, activate Rollover with the click of a button. This gives you another opportunity to close in the money.
  Rollover Benefits:
  • Postpone the option’s expiry time
  • Utilize a powerful stop loss strategy
  • Get 30% higher returns when your option expires in the money for an added 30% investment
  • Turn loss into gain with time on your side
  • The Roll over is available up to 10 minutes before the Expiry
Per each particular option Rollover can be applied only once.
  *Rollover feature is not available for the end of the day trade.

What is Double Up?

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up.  By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.
 
  Double Up Benefits:
  • Increase your investment on open positions
  • Make double the profit on expiry
*Immediately capitalize on a strong position

What is a Call Option?

An option that provides the holder with a profit when the underlying asset rises in price compared with the level it was purchased at. In the event that the option expires exactly at the same price, the full original investment amount will be returned to the investor.

What is a Put Option?

An option that provides the holder with a profit when the underlying asset falls in value relative to the purchase level. In the event that the option expires at exactly the same price, the full original investment amount will be returned to the investor.

How can I send/upload my documents in order to complete verification procedure?

Those documents are as followed:
  1. A Photo ID. This must be government issued and can be a driver’s license, passport or residency card.
  2. Proof of address such as a utility bill. This must verify your physical or billing address in the country of your residency.
  3. If invested through credit card, then a copy of the credit card used for investment must be sent. The copy should be that of the front and back of the credit card with the middle 8 numbers of the card covered and the CVV on the back of the card should be covered as well unless there is no present signature on the back of the card, in such cases a CVV must be visible.
  • These documents should be scanned in clear copies and sent via email to documents@ivoryoption.com with your name in the subject line of the email.
  • You can upload the required documents on the following page: upload documents
If however, you have already submitted these documents, please contact your Account Manager to verify. Submission of documents is a onetime process, unless you make any changes to your personal information.

What should I do if I have forgotten my password?

Please go to “Forgot Password?” on this site. And reissue the password.

How can I update my personal details?

You can update the information in My Account>Personal Details or contact us by email.

How can I contact you?

You can contact us via e-mail (support@ivoryoption.com), by calling one of our offices or by Live Chat on our home page.


Copyright © 2016, IvoryOption™ is owned and operated by Arya Group LTD. Billing services also provided by Arya Group LTD, Landmark Building, 14 Tsar Osvoboditel Blvd., 6th Floor, 1000 Sofia Bulgaria

Credit Cards

Risk disclosure: When trading binary options, investors must take into consideration that when placing trades on options there is the risk that partial or full funds may be lost, and accept responsibility in the form that the loss will be sustainable and affordable. Ivory Option instructs our clients and users to read our terms and conditions carefully before any positions are opened on our trading platform. The digital option quotations which are displayed on the trading platform are indicative rates at which the company is willing to sell options, which either may not correspond with live market quotes or quotes rates at the point of sale.

Notice: It is against the law to solicit U.S. persons to buy and sell commodity options, even if they are called ‘prediction’ contracts, unless they are listed for trading and traded on a CFTC-registered exchange or unless legally exempt.


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